Many dispute resolution practitioners would answer that question with a simple “no.”
Until recently, I would have answered the question the same way.
When I thought about online dispute resolution (ODR), I thought about specialized online platforms like eBay. ODR seemed like a distinct corner of the dispute resolution field that was completely disconnected from my own work.
In researching a profile of Colin Rule, I read his 2016 article, Is ODR ADR?: A Response to Carrie Menkel-Meadow. He wrote that ODR is “the use of information and communications technologies to help parties resolve their disputes.” He said