Workplace investigations present unique challenges even under ideal circumstances. But when a complainant chooses to remain anonymous, or a known complainant simply declines to participate, those challenges multiply. Without the benefit of the complainant’s account, investigators must work harder to prepare an investigative plan, define the scope of the investigation, gather evidence, build a credible witness list, and produce a report that can withstand scrutiny. The following tips are designed to help investigators navigate these situations with rigor and professionalism.
1. Use the Anonymous Reporting Hotline as a Two-Way Channel
Many anonymous complaints come through an organization’s reporting hotline. Complainants