As investigators, we often find ourselves responding to tumultuous situations, but we are not the only ones. Most of the time, a complaint is filed before an investigation begins. Sometimes complaints are filed in writing, but many times a complaint is first raised verbally, to a trusted individual, such as a supervisor, a human resources staff member, a teacher, a principal or other administrative staff. How the complaint is addressed in that moment can affect the entire complaint resolution process. This is especially true when a traumatic event is at the root of the complaint.
What is a traumatic event?
Continue Reading Responding to Complaints using a Trauma-Informed Approach